Refund policy

Last Updated: June 2026

Customer satisfaction is our priority.

Return Eligibility

Returns may be requested within 30 days of receiving your order.

Returned items must:

Be unworn and unused
Be in their original condition
Include original packaging and tags
Include proof of purchase

Non-Returnable Items

The following items are not eligible for return:

Final sale items
Gift cards
Personalized or customized products
Items damaged through improper use

Return Process

Before returning any item, please contact our customer support team to receive return instructions.

Email: Olivaro@tavelix.com

Refunds

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and include photos of the issue.

Exchanges

Exchanges are subject to product availability.

For assistance, please contact: